Alcamo Hotel

Alcamo Hotel – Terms & Conditions

Dear Guest,

Please take the time to read our Terms and Conditions carefully to ensure you are aware of our house rules and policies during your stay.

If you have any questions or require clarification, please contact us during our office hours.

Reception Hours

  • Monday to Saturday: 8:00 a.m. – 8:30 p.m.
  • Sunday & Public Holidays: 9:00 a.m. – 6:30 p.m.

Please note that outside these hours, our staff have no access to our system or email, and we may not be able to assist with general inquiries or booking requests.

After-hours services are available only for emergencies.

Check-In & Check-Out

  • Check-In: 2:00 p.m. – 8:30 p.m.
  • Check-Out: 10:00 a.m.
  • Early check-in and late check-out are subject to availability and may incur a surcharge. These requests must be made in advance whenever possible. Please note that we cannot accommodate early check-in or late check-out requests during busy periods, special events, or weekends.

Additional Fees

Please note that if hotel staff are required to attend to issues caused by guest fault or misconduct, an after-hours service fee will apply.

This includes, but is not limited to:

  • Guests locking themselves out of their rooms
  • Noise disturbances or complaints caused by guests
  • Breach of hotel policies, such as bringing pets or unauthorized visitors after hours

An after-hours attendance fee will be charged to cover a minimum of one (1) hour of staff wages.

In the event of a serious disturbance, such as a party or excessive noise, staff may also ask the guest to leave immediately without a refund.

Identification & Age

  • A valid government-issued photo ID is required at check-in.
  • Minimum age to check in is 18 years. Guests under 18 must be accompanied by parents or legal guardians.

Security Bond & Damages

  • A $150 bond is required at check-in.
  • If policies are violated, the bond will be forfeited, and the guest may be asked to leave without a refund.
  • Damages exceeding the bond will be invoiced to the guest and pursued through a debt collection agency if necessary.

Behaviour & Noise

  • Please keep noise down at all times.
  • No parties or large gatherings are allowed. Group bookings (including sports teams or family groups) must remain quiet and respectful.
  • Respect fellow guests, staff, and hotel property at all times.

Strictly Prohibited

  • No gang members, tattoos, insignia, or related activity are permitted.
  • No pets allowed. Only certified guide dogs are accepted with proper documentation provided to reception.
  • No smoking or vaping inside rooms or restricted areas (use designated outdoor areas only).
  • No illegal substances, weapons, or hazardous items.

Visitors

  • Visitors are only permitted with reception approval.
  • Overnight visitors are not permitted unless registered.

Pool Use

Pool is seasonal (not heated) and only open during posted hours.

The hotel is not responsible for lost items, injuries, or accidents in the pool area.

Special Requests

If you have any special requirements, such as accessibility needs or a preference for a ground-floor unit, please inform the hotel in advance.

This allows us to check availability and do our best to accommodate your request.

Liability

  • Guests are responsible for their personal belongings.
  • The hotel is not liable for theft, loss, or damage to property, including vehicles in the car park.
  • CCTV is in operation for safety, but security remains the guest's responsibility.

No Refund

Dear Guest, if you have any concerns regarding your room or any issues during your stay, please contact reception immediately during office hours. If a situation arises after hours, an emergency contact number is displayed on the reception door—please reach out to the after-hours duty manager to resolve the issue.

Please note that we do not provide refunds if a guest has stayed and used the room for the night before checking out. We encourage all guests to report issues promptly so we can assist, but refunds should not be expected once the room has been occupied.

Policy Enforcement

Breaching any policy may result in:

  • Immediate eviction without refund
  • Loss of bond
  • Additional charges for damages, cleaning, or disruptions

Misconduct will be reported to:

  • Motel Association
  • Booking.com and all other booking platforms to ban the guest from this property
  • Other hotels and properties to make them aware of the guest's conduct
  • Authorities (police) if necessary, depending on the severity of the incident

Immediate Eviction for Policy Breach

If hotel staff discover that a guest is breaching any policy – such as hosting a party, bringing a pet or unauthorized visitor, or any other violation of hotel rules – the guest will be immediately asked to check out without a refund.

If a guest refuses to comply or behaves abusively toward staff at that time, the incident will be reported to the police and to Booking.com and all other relevant booking platforms.

We kindly ask all guests to adhere to our policies to ensure a safe and pleasant environment for everyone.

Guest Liability for Damages and Costs

Guests are responsible for any damage caused to hotel property or for any costs incurred by the hotel due to a guest's behaviour, including situations where a refund must be issued to another guest as a result of the incident.

All such costs will be invoiced to the responsible guest.

If payment is not received, the matter may be referred to a debt collection agency or legal authorities.

Guests are therefore kindly requested to adhere to all hotel policies to avoid any such charges.

Thank you for your cooperation.

We appreciate your help in maintaining a safe and peaceful environment for all our guests. We wish you a pleasant stay!

Kind regards,
Alcamo Management